Sr. Renewal Account Manager
Onsite
Waltham, MA, United States
Waltham, MA, United States
Full Time Posted 9 days ago
Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Partner with Sales to drive renewal strategy and manage renewal process across account territory.
- Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
- Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure.
- Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
- Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team.
- Provide regular and accurate forecasts on renewal business to management, anticipating risk factors.
- Create a rhythm around customers for multi-year contracts.
- Work with our Customer Success organization to promote customer product adoption and high use.
- Help increase sales enablement efforts regarding renewals topics
- Mentor more junior or new-to-role reps to help them be successful in Renewal
- Partner with Renewal Managers on driving programs to improve the effectiveness of the team and region.
- 7+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
- Experience managing customer retention and adoption of a SaaS product for complex accounts/territories.
- Experience with the contract renewal process.
- Experience building relationships with peers and partners.
- Excellent customer management skills; including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Deep expertise with a SaaS model focused on enterprise software preferred.
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