Director, Account Management - Tri-State Area - Remote
Hybrid
New York City, NY, United States(flexible)
New York City, NY, United States(flexible)
Posted 11 days ago
Job Details
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Direct of Account Management, you will effectively manage six direct reports responsible for the daily medical benefits, operational needs, and clinical activity of one of UnitedHealthcare’s largest customers. To perform this role, you will supervise a team of four field account managers, pinpoint challenges, identify and modify for process improvements. If you reside in the Tri-State Area ( New York, New Jersey, Connecticut), you will have the flexibility to work remotely* as you take on some tough challenges Primary Responsibilities:
- Build an Elite Team of Field Account Managers
- As a Director of Account Management, you will be responsible for leading a team of Field Account Managers to support execution of the client’s daily activities
- Execution of customer satisfaction and retention
- Work directly with Strategic Account Executives, Project Manager, and Operation team to ensure your team is executing on tactical needs of the account
- Recruit, hire, and train best in class Field Account Managers
- Solid influence, collaboration and listening skills
- Proven ability to navigate an often ambiguous and complex organization to resolve customer issues
- Collaborate with and advise of customer success and enablement
- Provide regular business updates to internal stakeholders
- Superior verbal, written and presentation skills
- Support and present at member meetings in person and virtual
- 2+ years of medical benefits understanding and client/member service experience
- Reside in the tristate area
- Understanding of UMR processes and systems
Learn more about UnitedHealth Group
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