Job Description

• Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.
• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
• Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.
• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.
• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.
• Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.
• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
• Proactively identify opportunities and implement recommendations to increase service quality and efficiency. 
• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
• While the role is based in Pasay, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications - Bachelor's Degree in Computer Science, Information Technology or equivalent qualifications. - Minimum 8+ years of experience in product or /project management, implementation or technical support in the payments industry and /technology industry. - Functional implementation experience, business analysis. testing, training, or technical support experience in a B2B client-facing role. - Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision. - Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines. - Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a fundamental requirement. - Good experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data. - Knowledge of secure communication protocols such as SFTP, FTP/S and HTTPS, PGP and message level encryption. - Must be able to understand technical documents such as client facing guides and/or messaging specifications. - Ability to break down problems into solvable components and utilize existing support mechanisms to resolution. - Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders. - Ability to communicate clearly with internal leadership team on project status and action items. - Excellent presentation skills and ability to build effective and clear presentation materials. - Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.). What will also help: - Knowledge in credit card processing and card processing systems is highly desired. - Experience working with expense and workflow management as well as financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired. - Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage. - Ability to converse or read Chinese, Japanese or Korea is a plus. - Previous experience in roles such Software Development, Technical Support or Presales is a plus. - Experience with Cash Management solutions, fund transfers and SWIFT is a plus. - Basic knowledge of contracts, participating agreements, enrollment forms and MSAs a plus. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.