At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Our high performing Customer Success team is looking for a Client Success Manager to work closely within the London Market Segment to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal RMS business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

Essential Job Functions

• Act as a strategic advisor to clients, helping them achieve their long- and short-term business objectives
• Deliver exceptional service around complex client projects and strategic engagements as you drive client value
• Lead regularly scheduled account team meetings designed to review the contract renewal and strategic account plans for each client
• Collaborate with sales team on execution of account strategies
• Develop and execute account renewal and cancellation mitigation strategies
• Identify expansion opportunities by having a deep understanding of the client's business operations and applying RMS’ solutions to provide value
• Proactively identify and improve upon areas of client dissatisfaction
• Manage client expectations as you monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets RMS standards
• Lead event response outreach and on-going support
• Lead change management activities for updated product and model releases
• Client onboarding and training of new products and services
• Provide ongoing technical expertise & assistance
• Work both independently and with a team

Travel

• Moderate travel may be required.

Minimum Qualifications

• Bachelor’s degree in any discipline with a strong academic track record
• Minimum 5 years’ of professional track record and experience (ideally 2-5 years) in a client servicing role within insurance, catastrophe management, risk management, software services, analytics or in a similar related field;
• Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences;
• Strong presentation skills
• Strong project management skills
• Strong networking and influencing skills
• Solid organizational skills and ability to work under pressure
• Ability to coordinate across different teams, working effectively in a team and as an individual
• Fluency in English (written and spoken) is a must

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.