Job Description

ServiceNow is currently seeking a Senior Advisory Presales Solution Consultant to provide technical sales product and solution guidance to customers & prospects within Ireland. The successful candidate will be instrumental in the growth of the Irish market by utilising world-class technical pre-sales techniques to communicate the value, extensibility, and ease-of-use of the ServiceNow intelligent business platform for customers and prospects, in short to become their trusted Digital Advisor.

What you get to do in this role:

The Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and demonstrate  technology-based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Responsible for understanding business and technical problems addressed by ServiceNow products including business transformation, operational efficiency, employee experience and customer experience.
• Routine interaction with C-Suite Executives
• Work with customers both face to face and remotely to uncover their technology architecture and business needs.
• Partner with the sales teams, both Account Executives (account owners) and Business Unit sales, in customer account pre-sale activities.
• Work with the wider account teams in contributing to account strategy planning and executing same.
• Lead technical discussions with your customers to help uncover business challenges that ServiceNow can address.
• Sell the value of all parts our solution, not just the features and functions of the products
• Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc
• Demonstration the product, both standard and customised builds to prospects and existing customers, both onsite and via video conference.
• Collaborate in the creation of product demo scripts and scenarios with your peers in other business units.
• Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers with guidance and best practices in designing their solution.
• Respond to Request for Information/Proposal documents
• Stay current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and lead POV/POC cycles.
• Stay current on competitive analyses and understanding differentiators between the company and its competitors.
• In conjunction with Sales Teams and Professional Services / our Partners, conduct transition briefings - communicate commitments, set expectations in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

To be successful in this role you have:

• Deep expertise (8+ years) of enterprise software pre-sales experience (Solution Consulting, Pre-Sales Engineering) or similar ideally in the SaaS space.
• Experience working with and selling multiple product offerings to different lines of business in large enterprises
• Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Customer Service Management (CSM), Governance Risk and Compliance (GRC), Enterprise Service Management, Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.
• Exhibits a degree of technical expertise and understanding, with the aptitude & attitude to learn new technology and solution approaches quickly
• Able to articulate and logically communicate concepts with both technical and non-technical audiences.
• Exceptional communication and presentation skills including technical and business concepts
• Be comfortable getting hands on with the ServiceNow platform
• Understanding of and experience selling to Enterprise Architecture teams.
• Ability to understand the "bigger picture" and the business drivers around digital transformation
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
• Business Travel, as necessary within the Ireland and occasionally travel to the UK & US.
• Fluency in English & and ability to work in Dublin Ireland

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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