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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.


About Salesforce Ignite

Ignite is a team of innovative problem solvers who deliver customer innovation engagements within Salesforce, one of the world's leading technology companies. We work directly with CEOs, global leaders, and top-level executives as they look to transform their organizations and their industries. We solve our customers' most pressing business challenges by bringing passionate, multi-disciplinary colleagues together to apply keen, human-centered insights, co-create bold, actionable visions, and inspire action, using Salesforce as a Platform for transformation.

Ignite AMER (Americas) sits within Salesforce’s Strategic Growth Studios team, which serves a set of Salesforce’s top customers. SGS’s mission is to unlock large pockets of untapped potential in the customer accounts we support and bring together the very best of Salesforce to deliver mutual value for Salesforce and our customers.


The Opportunity

We're looking for a creative business strategist to provide Engagement Leadership and strategic vision, as we change the way our customers think about and do business. Ignite Engagements range from light strategic advisory support to complex, large-scale transformations. Each one is as unique and varied as the customer needs we serve. This makes the Engagement Lead role one of the most challenging and rewarding roles at Ignite.

Every engagement brings a new puzzle to solve, a new approach to design, a new team to lead. Your job is to make sure we're asking the right questions, coming up with creative solutions, and helping to set the conditions to see those solutions come to life. Whether problem-solving alongside Executives, inspiring a Leadership team to share their boldest aspirations, or heading into the field to uncover customer insights, no two days will be the same. Our ideal candidate will frame the right Engagements to fit the need, then drive the work and a team to deliver — all while blending business acumen with a deep appreciation for design-led innovation to uncover and realize new growth opportunities across one or more industries.

Key Responsibilities

• Strategic Leadership: Spearhead complex consulting engagements, anticipating obstacles, and providing visionary leadership to uncover new opportunities for innovation and transformation.
• Engagement Design: Define and structure engagements, balancing investment and impact; show courage and flexibility in determining the activities, approaches, and level of fidelity to effectively capture and communicate to the customer deep user insights, strategy, opportunity, and impact.
• Team Leadership: Actively lead cross-functional teams comprising researchers, designers, technologists, and industry experts, fostering an environment of collaboration and creativity to solve complex challenges.
• Innovation Advocacy: Champion the principles of human-centered design and strategic innovation, ensuring solutions not only meet business objectives but also enhance customer and employee experiences.
• Executive Influence: Craft compelling narratives and strategic presentations that resonate with executive audiences, driving decision-making and adoption of innovative solutions.
• Ambidexterity: Combine empathy, creative instinct, and business savvy to identify and unlock opportunities that deliver significant value to our customers and their stakeholders, as well as to Salesforce
• Industry Thought Leadership: Act as a thought leader, staying ahead of market trends and leveraging insights to guide our strategic direction and innovation offerings.

Who You Are

• Experienced Leader: You bring 10+ years of experience in strategic consulting or a similar role, with a proven track record of leading high-impact projects to successful outcomes.
• Expert Engagement Manager: You deftly bring the right people together to collaborate effectively, keeping tasks and timelines on track, proactively identifying and addressing potential risks, and readily managing up, down, and out.
• Strategic Visionary: With a depth of knowledge in one or more industries, you possess the strategic foresight to identify emerging opportunities and challenges, and provide credible thought leadership to executives.
• Commercially Oriented: You naturally think about business value dynamics and the commercial opportunities and impact of our work for our customers and for Salesforce
• Curious & Empathetic Listener: You're skilled at asking the right questions – those that get to the heart of the matter, reveal new insights, and encourage open, thoughtful dialogue.
• Impactful Communicator: You build confidence and conviction through your exceptional ability to engage, influence, and inspire — whether with our internal teams or with C-suite executives; your ability to courageously navigate difficult conversations strengthens our relationships
• Expert Facilitator and Presenter: You excel at structuring and leading complex sessions that drive alignment and action; you present with charisma and read the room to maintain energy and momentum – whether in a room of 5, 50, or 500.
• Adaptable and Agile: Comfortable navigating ambiguity, you are adept at pivoting in response to new insights, industry shifts, or customer circumstances, and with an iterative approach to creating outputs
• Salesforce Savvy: You demonstrate familiarity with the Salesforce ecosystem and its potential to drive business transformation, with a commitment to deepening this expertise.

Required Qualifications

• 10+ years of direct experience in strategic consulting or a similar role.
• Fluent in Portuguese, English and Spanish
• Readiness for strategic travel to engage with customers, Salesforce teams, and for events across LATAM and eventually the US

Why Join Salesforce Ignite

As a leader on the Ignite team, you’ll have the opportunity to make a significant impact not just within Salesforce, but across the business landscape. If all of this sounds like you, please reach out to our recruiting team. We’d like to hear from you.

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.