Dispute Analyst Leads are true subject matter experts in their field and as such, will be a key point of contact and escalation within the department for complex dispute matters, including understanding regulations and Visa Core rules.  In addition to understanding all aspects of the dispute resolution management process, Dispute Analysts will support their leadership team by identifying and implementing process improvements, monitoring daily workloads and ensuring that cases are assigned for review based on priority, work type, and available resources in order to maximize resource utilization rates and Client recoveries.  Dispute Analysts may be asked to help support projects, client communication (email, chat, phone), or other tasks as assigned to assist with the team.  This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications
2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
Requires a minimum of 5 years’ experience working in a merchant acquiring, card issuing, or back office banking environment, and a minimum of 4 years of experience in a dispute resolution management or loss recovery role
Comprehensive knowledge of Visa’s International Operating Regulations
Comprehensive knowledge of US Federal Regulations E and Z
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
Proven ability to service and support a range of internal and external customers, while maintaining client/stakeholder confidentiality, often in parallel and within a shifting set of priorities
A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and achieving high quality operational results
Ability to make independent decisions guided by department policies and procedures
Customer focus with proven ability to establish productive working relationships
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Ability to set priorities and manage department expectations, and work both as part of a team and independently
Exceptional verbal, written and interpersonal skills are required
Exceptional knowledge of Microsoft Office, specifically Excel

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.