Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem, and Incident management. The administrator is responsible to ensure high availability and drive better systems monitoring and performance investigations. This includes working in partnership with other O&I teams as well as working with client’s endpoints, vendors, and development teams to continuously drive higher availability and reduction of service impacts.

Essential Functions:

• Provide technical advice and support to Visa’s Client institutions and processors to ensure customers expectation are exceeded.
• Discipline in detailed documentation and reporting of issues and changes. Timely and accurate updating and maintaining Global Inventory records.
• Create and test implementation Linux scripts for vendor’s field engineers and support team for installation and activation.
• Perform remote system Installation with on-site vendor engineer support, configuration, and lockdown of Visa Endpoint servers.
• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly.
• Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Manager and 3rd Level support team.
• Ensure that all server deployments follow Visa security guidelines and report any non-compliance.
• Able to communicate and work cordially in global team with teammate from different culture and in time zone.
• Work closely with both IMAC and Project team to ensure best-in-class delivery of solutions and support to Visa client.
• Ensure all incidents and changes comply to ITIL and operation policy.
• Ensure that all servers going into productions are locked down and meet operational acceptance criteria. Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Interested in Linux System Administration or certifications on Linux system.
• Basic programming / scripting knowledge in Bash, Python or and Perl.
• Interested in IT Operations and Project Delivery
• Ability to effectively perform problem isolation and resolution of critical systems to have the
least amount of impact and downtime.
• A dedication to the customer service experience.
• Must be result-oriented and constantly looking for new ways to improve efficiency and
productivity.
• Interested in Project Coordination and planning.
• Must exercise a reasonable amount of independent judgment under minimum supervision.
• Ability to assess and analyze technical situations and provide viable alternatives.
• Must be a self-starter and pick up new skills and knowledge.
• A keen interest to learn new skills and technology through online resource.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.