• You are the first contact person for our employees (mostly Software Engineers) to enable their digital work life.
• Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests.
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
• Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux).
• Understand and evaluate the needs of our employees and support IT training activities.
• Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
• Coordinate external IT service providers.
• Identify potential for improvement and collaborate with distributed IT teams.
• Depending on your interests be part or lead several IT projects for continuous improvements.

• Completed IT education and, ideally first practical experience.
• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
• Basic expertise in the infrastructure environment (network, etc.).
• Ability to troubleshoot and accurately diagnose IT-related issues.
• ITIL Foundation Certification is a plus.
• Fluent in English and German.

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 
• Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.   
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
• An environment that fosters innovation, enables creative collaboration, and allows you to grow. 
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 35,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

The position is available from July 2024.