• Manage global Salesforce.com business application across Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.
• Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
• Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
• Experience with SOX compliance.
• Experience writing and maintaining standard helpdesk procedures and documentation.
• Assist users in creating self-service reports.
• Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
• Provide quality assurance testing of business enhancements and reports on as needed basis.
• Configure Salesforce maintenance request.
• Prepare and execute data migrations.
• Document knowledge base articles and system process flows.
• Mentor and lead junior level admins.
• Learn and support other applications as needed (Varicent, DocuSign, NetSuite and Zendesk, to name a few)
• Occasional after-hours support may be required due to high volumes of tickets. This may include after hours during Month, Quarter and Year end.

• Bachelors’ degree or in the process of a bachelor’s degree preferred.
• 5-6 years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards).
• Salesforce Administration certification required.
• Salesforce CPQ Specialist certification (not required but preferred)
• Experience with setting us role, profile and permission base settings and SOX compliance.
• Experience with Salesforce CPQ preferably with a SaaS based business.
• Experience with data tools like Data Loader and Demand Tools preferred.
• Experience in supporting 1,500+ SFDC users preferred.
• Experience with other applications, such as Varicent, DocuSign, and Zendesk is a plus.
• Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities.
• Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
• Possess an understanding of commercial sales processes; demand generation, lead, opportunity, contract, sales order and booking management.
• Experience with Jira and Confluence.
• Experience with data management with focus on attention to detail.
• Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency.
• Ability to effectively juggle multiple tasks at the same time.

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. 
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.  
• An environment that fosters innovation, enables creative collaboration, and allows you to grow. 
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. 
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation:

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.  

• Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.