Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Senior Quality Assurance Process Engineer is responsible for the execution of day-to-day quality activities related to the quality management system (QMS) with a focus on End-to-End Process and Quality documentation.

Work with the various organizations in the business to drive Process Improvement activities designed to improve the quality of hardware and software for LnW products; reducing external escapes of non-conforming products and improving the efficiency and effectiveness of quality controls put in place throughout the End-to-End process.

Essential Job Functions:

• Determine Key Performance Metrics for the End-to End Process. Manage data and reporting of KPIs.
• Work with Order Management, Production, Logistics, and Field Service to implement process improvement projects.
• Reduce external Quality Incident Reports (QIRs) by driving Root Cause, Corrective and Preventive actions with validation.  
• Drive defect detection and prevention to the source.
• Work with Production team to reduce internal defects and interruptions to product flow.
• Mentor peers on preventative actions.
• Implementing and managing the Quality Management System strategy (QMS) including document control, training program, audit, change control, deviation/CAPA management and vendor management modules.
•  Liaising between QA, Production, and Order Management in defining, implementation and management of the QMS strategy
• Collaborating with IT and operations for QMS process/system enhancements and process improvements
• Authoring, reviewing and approving policies, procedures, and other related documents for the Quality systems processes.
• Escalating Quality systems related issues to management for timely mitigation and closure
• Supplying Quality system support during regulatory inspections with document retrieval functions, inspection logistics oversight and other support as needed
• Maintaining and managing audit (external and internal) documentation
• Act as the Subject Matter Expert (SME) for Quality management systems
• Creating and delivering QMS key performance and quality matrices to QA leadership and Executive management
• Other duties as assigned by QA Leadership. These may, on occasion, be unrelated to the position described here.
• Role is required on-site.

Education:

• Engineering Degree preferred or relevant technical experience in problem solving and project management

Knowledge, Skills, & Abilities:

• Understanding of problem-solving methods, i.e. 5 why, DFMEA, PFMEA, Process mapping used to analyze problems, evaluate and complete improvement projects.
• Knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts and tool sets as they relate to process/product variability, and root cause and corrective/preventive action determination.
• Solid interpersonal skills and effectively work with various levels within the organization and with team to identify and resolve quality issues.
• Demonstrated ability to lead/coordinate projects with cross-functional teams.
• Knowledge of inspection methods in the design, fabrications, and production of electronic equipment.
• Working knowledge of Microsoft Office.
• Effective written and verbal communication skills including presentations.
• Familiar with recognized Quality Assurance Standards AS9100, ISO 9001, AS9102.

Physical Requirements:

• Ability to stand for extended periods of time
• Ability to lift from 5 to 50 pounds

Work Conditions: 

Light and Wonder Corporation and its affiliates (collectively, “LNW”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain LNW employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure LNW complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, LNW requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with LNW (to the extent permitted by law), you shall be asked to consent to LNW conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.