Avery Dennison
Jobs: 530
Onsite
Full Time Posted a month ago
I'm Interested

Job Type

Full Time

Job Details

Job Description
  • To response and ensure the customer inquiries and requests are addressed in a timely manner.
  • To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
  • To handle customer complaints according to the Company procedures and service standard.
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
  • To ensure and implement procedure based on ISO work procedure.
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
  • To assist and back up other team members and provide supports and report to supervisor.
  • To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.

Qualifications

  • Bachelor’s degree.

  • At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

  • Strong written, verbal skills in English or English- Chinese/ Japanese bilingual is an advantage.

  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

  • Excellent customer service & presentation skills.

  • Willing to work OT if any.


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Customer Service Executive
I'm Interested