Full Time Posted a day ago
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Job Type

Full Time

Job Details

RapidScale is one of the fastest growing Cloud Computing companies in the industry. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise “Flex Pod” cloud stack.


  • Experience in Creation and Maintaining Technical Documentation 
  • Experience in creation of Standard Operating Procedures for new and changing products.
  • Ability to train and mentor highly technical and non-technical audiences alike.
  • Administrative Experience with Microsoft 365’s Cloud suite including Office, Teams, SharePoint, Intune and OneDrive 
  • Administrative Experience Microsoft AD, Entra AD connect, Entra AD, and SSO 
  • Hands on Setup and Configuration knowledge of Windows Server 2012 – 2022 
  • Experience configurating and maintaining Network Solutions (IP address, Mac address, Layer 1 VS Layer 2, VPN, Subnet, NAT, Firewall FortiGate / Edge Gateway, BGP, Velo-Cloud)
  • Advanced Citrix XenApp 7.x (PVS, Storefront, Director, Session Host, Base Image, NetScaler) experience (design, implementation, and in-depth troubleshooting)
  • Ability to design and configure RDS environments from scratch (Certificates, Hosts, Gateways etc)
  • Ability to manage, renew, monitor, & configure Certificates on multiple platforms.
  • Ability to migrate, update, & manage Windows Server environments.
  • Advanced knowledge of VMWare (Understanding Data stores, Hosts, Migrating Virtual Machines etc.)
  • Advanced understanding of SQL databases, maintenance jobs, and back-ups.
  • Experience creating and modifying Scripts (PowerShell, Visual Basic, etc.)
  • Advanced knowledge of Backup solutions (Veeam, Zerto, Cloud Backup, etc.)


Duties and Responsibilities: (Essential Duties include but are not limited to): 

  • Own all aspects of design, architecture, and operational performance for top tier clients.
  • Perform root cause analysis on all client-specific incidents reported to support.
  • Perform quarterly and annual technical reviews of client(s) environment to identify and resolve gaps in the current design.
  • Ensure client(s) environment is fully patched and running compatible operating systems.
  • Work directly with Cloud Engineers, Cloud Architects, Account Teams, and Project Managers to be fully aware of any changes that could directly impact client(s).
  • Assist Support Teams during high priority incidents involving top tier clients
  • Meet monthly with client(s) to review any technical issues or concerns.
  • Identify solutions that lead to problem avoidance and high availability. This can include expanding current services or the addition of new services.
  • Flexibility to be customer facing and travel to customer sites.
  • Own and maintain client(s) technical documentation.
  • Perform monthly reviews of all client-reported technical issues to identify trending issues that require corrective actions.
  • Develop and maintain Health Scripts to automate the discovery of gaps in technical best practices.
  • Confirm monitoring is configured and functioning properly.
  • Deliver technical QBR to client(s).
  • Partner with Account Team as a technical resource to review and advise on any changes or additions specific to the client(s) environment.
  • Review monthly usage reports to ensure client(s) has proper compute resources.


The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided. 

Educational & Skills Requirements: 

  • A college degree or equivalent work experience (6+ years). 
  • Excellent communication, presentation, writing, and editorial abilities. 
  • Excellent organizational and time management skills. 
  • Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions. 
  • Require limited supervision and direction; drive results and set priorities independently. 
  • Ability to work on a on-call escalation schedule. 
  • Flexibility to work around Client(s) schedule.
  • Ability to prioritize and organize effectively. 
  • Ability to work on multiple projects simultaneously.
  • Ability to work both independently and with others. 
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

Needed Attributes: 

  • Ability to demonstrate a high level of competency in managing technical projects. 
  • Excellent communication skills. 
  • Experience with project management. 
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.
  • MSP Experience Preferred


Desired Technical Attributes: 

  • Working Knowledge of M365 solutions
  • Experience Creating and Monitoring Server Performance
  • Experience with various Operating Systems (Unix, Linux, Windows Server/Desktop)
  • Excellent communication skills
  • Experience with AlienVault
  • Citrix implementation and Administration
  • Networking implementation and Administration

Physical Requirements:

Employee may lift up to 20 pounds.

Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).

Employee may push/pull up to 25 pounds.

Employee may stand up to 4 hours.

Employee may walk up to 1.5 hours.

Employee may need to drive hours.

Employee may perform repetitive bending up to hours.

Employee may sit up to hours.

Employee may spend up to 10 hours performing computer work/typing.

Employee may spend up to 10 hours on the telephone.

Employee may need to climb multiple flights of stairs.



Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

About the Company
 Raleigh, NC, United States
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RapidScale, a Cox Business company, helps power businesses by supporting their remote work environment with managed cloud services. We provide an... Read more

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Lead Cloud Engineer (RapidScale)
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