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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

A Solution Architect (SA) is a strategic position for our customers within the professional services organization. The SA is responsible for translating customer business and technical requirements into a comprehensive solution. SA’s are experienced customer consultants with strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.

Responsibilities

• Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.

• Complete Solution ownership from requirements gathering to solution delivery working with a variety of technical/non-technical stakeholders.

• Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a customer’s business needs to Salesforce Marketing Cloud & associated products.

• Present a high-level overview of the Salesforce Marketing Cloud architecture and integration capabilities.

• Conducts solutions presentations and obtains customer acceptance to solution design. Guides customers through solution deployment

• Managing multiple client engagements and working with associated team members.

• Actively participate in the community by delivering reusable assets, and success stories and helping the community grow.

• Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts.

• Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%

Requirements

• Demonstrable experience in solution design & technical delivery of Marketing cloud or any equivalent marketing automation platform ( SAS, Adobe, Hubspot,Braze)

• Experience leading customer-facing discovery sessions to conceptualize and design complex business solutions.

• Experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows, and mockups.

• Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences

• Past experience developing SQL with an RDBMS such as MySQL, Oracle, or MS SQL Server

• Familiarity with HTML, XML, CSS and JavaScript

• Strong understanding of SOAP APIs, REST APIs, and integration architectures.

• Familiarity with SDLC methodologies including requirements, design, implementation, testing, and maintenance

• Understanding of sales process and methodologies preferred.

Check out our benefits site (https://salesforcebenefits.com/international.html) which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
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