Job Details
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
This role is based in Germany. We are only able to accept applications for those based in Germany or have sponsorship to live and work in Germany.
What you'll do at Jamf
At Jamf, we empower people to be their best selves and do their best work.
The Professional Services Engineer II is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.
The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. This individual delivers remote and on-site customer services. The Professional Services Engineer II focuses on users wishing to fully utilise or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.
The Professional Services Engineer II provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle.
What you can expect to do in this role:
- Create user adoption and customer loyalty by performing services including: installation, configuration, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
- Assist with the migration of data from an on-premise installation to Premium cloud environment as needed.
- Achieve an average customer satisfaction score of 4.5 or higher.
- Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
- Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
- Build and develop effective solutions for technical and organisational customer challenges as outlined within standard or custom statements of work.
- Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards.
- Contribute to and maintain departmental and organisational documentation.
- Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process.
- Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
- Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
- Act as a project lead for internal projects and departmental initiatives as assigned by management.
- Represent Jamf as a product expert within the Jamf and Apple communities.
- When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services.
- Other duties and special projects as assigned.
- #LI-Remote
What we are looking for:
Required skills and experience:
- Working proficiency in both English and German languages
- Minimum of 3 years of experience providing iOS and macOS related technical support or training to end-users
- Minimum of 3 years of experience as an administrator for Jamf products and peripheral technologies
- 3 years or more of server platform experience – Windows and Linux
- Ability to write and deploy scripts in Bash, Python, or Swift
- Strong understanding of remote access technologies such as VPN, Conditional Access, Proxies, Firewalls, and Zero Trust Network Access.
- Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments.
- Ability to work independently and as part of a team.
- Self-starter, energetic, and highly motivated.
- Ability to adapt and solve challenges quickly and efficiently.
Preferred skills and experience:
- Familiarity of Jamf Product Portfolio
- 4 year / Bachelors degree
- A combination of relevant experience and education may be considered.
- Jamf’s Associate, Tech, and Admin, and Expert level certifications
Why Jamf?
- Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
- Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
- Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
