Team: The innovation & growth product management team within the Risk business unit is a newly created product function with the carter to accelerate top-line growth and radically improve the value delivered and competitiveness of the portfolio products in the BU. This team is responsible for identifying strategic new market opportunities leveraging technology such as GenAI, designing, and prototyping new product solutions closely with customers, partners, and internal business unit stakeholders, bringing the product to the market and driving adoption. 

Role: We are seeking a talented Inbound Product Manager to join the innovation and growth product management team. As a Staff Product Manager, you will play a critical role in advancing our innovation, accelerating the adoption of our existing products, and developing new products that will unlock growth, leveraging your deep understanding of the technological landscape and GRC programs. This is an exciting opportunity to lead product innovation, drive strategic initiatives, and make a significant impact on our journey to becoming the defining enterprise software company of the 21st century. 

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
• Design in-product features that help raise awareness, enhance user experience, and increase adoption.
• Leverage your deep understanding of the latest trends and technological advancements, such as Generative AI, to build and deliver industry-leading value and outcomes for GRC programs. 
• Actively engage with customers to understand their needs, build strong relationships, and deliver customer-centric solutions, particularly for Risk business leaders and practitioners. 
• Integrate usability studies, research and market analysis into product requirements to enhance developer satisfaction. 

To be successful in this role you have:

• 8+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels
• Knowledge of GRC processes, users and evolution of the market and user needs. 
• Experience in developing and/or delivering GRC products & solutions across technology, non-technology, compliance management and ESG management. 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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