Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

The Ancillary Support Specialist ensures smooth operations of ancillary services in our clinic. Responsibilities include providing administrative support to laboratory and diagnostic imaging departments, facilitating communication between patients, healthcare providers, and administrative staff. Duties encompass greeting patients, managing appointments, processing paperwork, maintaining accurate records, and collaborating with clinical staff. This role is ideal for proactive individuals passionate about healthcare administration and committed to delivering exceptional patient care.

Schedule: Monday-Friday, 7:30am-4:30pm

Location: 2901 174th St. NE, Marysville, WA 98271

Primary Responsibilities: The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment.

•       Greet patients arriving promptly and professionally, ensuring a welcoming environment
•        Efficiently check-in patients using the Electronic Health Record (EHR) and Laboratory Information System (LIS), verifying, and updating demographics and insurance information
•        Distribute appropriate imaging screening and consent forms, facilitating the patient intake process
•        Assist with the EHR patient portal activation, provide excuse letters, and manage interpreter check-in/out, addressing diverse patient needs
•        Adhere to reception standard of work (SOW) guidelines and problem-solve efficiently to resolve any issues
•        Locate missing lab orders and/or specimens promptly to maintain operational efficiency
•        Demonstrate competent and efficient phone skills, handling patient inquiries and scheduling needs with professionalism
•        Provide imaging Release of Information to patients, including CD burning and forms processing, ensuring compliance with privacy regulations
•        Offer limited scheduling support, including follow-up exams and rescheduling for patients
•        Provide general administrative support to laboratory and diagnostic imaging teammates on-site as needed
•        Offer clear and concise collection instructions to lab patients, promoting accurate specimen collection
•        Maintain a safe and healthy work environment by adhering to safety regulations and properly disposing of bio-hazardous materials

Duties integrated into all job functions:

•        All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients
•        Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
•        Performs all duties in a manner that promotes and supports the Core Values
•        Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
•        Must follow written and oral instructions and complete routine tasks independently
•        Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
•        Ensures confidentiality of patient information by following HIPAA guidelines and organization policies
•        Attends training to meet job position requirements and as needed or mandated by organization policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations
•        Have regular and predictable attendance

Non Essential Duties and Responsibilities:

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 
• BLS certification or willing and able to obtain certification within first 30 days of employment
• 1+ year(s) of reception experience or experience as a patient service representative
• 1+ year(s) of experience with basic computer software 

Preferred Qualifications:

• Previous lab experience
• Prior experience in a healthcare or clinical setting is preferred
• Familiarity with medical terminology and electronic health record systems is advantageous
• Candidates with customer service experience and proficiency in administrative tasks will be considered

Knowledge, Skills & Abilities: 

• Knowledge: Possess a working knowledge of medical terminology, diagnostic procedures, and healthcare regulations relevant to ancillary services. Familiarity with electronic health record systems is preferred. Understanding of HIPAA regulations and patient confidentiality standards is essential. Additionally, knowledge of safety protocols for handling bio-hazardous materials and maintaining a safe work environment is required
• Skill:  Demonstrate excellent interpersonal skills, with the ability to communicate effectively with patients, healthcare providers, and administrative staff. Proficiency in multitasking and prioritizing tasks in a fast-paced clinical environment is essential. Strong organizational skills are necessary for maintaining accurate patient records and coordinating ancillary services efficiently. Competency in computer skills, including data entry and navigation of software applications, is also required
• Ability: Exhibit adaptability and problem-solving abilities to address diverse patient needs and operational challenges effectively. Possess the capacity to work collaboratively in a team-oriented environment, contributing to a positive work culture. Ability to maintain composure and professionalism in high-pressure situations and handle patient inquiries with empathy and tact. Demonstrated ability to learn and apply new skills quickly, staying updated on industry best practices and emerging trends in healthcare administration

Physical and Mental Demands: Employees must meet the physical and mental demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• PHYSICAL DEMANDS: The role of an Ancillary Support Specialist involves various physical tasks, including prolonged periods of sitting, walking, and standing. Additionally, precise motor skills are essential for operating standard office and medical equipment. Some bending, stooping, and reaching may be required to perform tasks effectively
• MENTAL DEMANDS: Ancillary Support Specialists must possess strong cognitive abilities to meet the demands of the role. Effective communication skills, both written and oral, are necessary for interactions with patients, colleagues, and healthcare providers. Critical thinking and problem-solving skills are vital for navigating complex administrative tasks and addressing patient inquiries or concerns. The ability to multitask and prioritize duties in a high-pressure environment while maintaining attention to detail and accuracy is essential
• TYPICAL WORKING CONDITIONS:  The work environment characteristics described here represent those an employee encounters while performing the job's essential functions. Ancillary Support Specialists collaborate closely with laboratory and imaging staff to support patient care. The clinic environment is typically well-maintained and climate-controlled, with a mix of office, lab, and imaging areas. Interactions with patients, healthcare providers, and ancillary staff are frequent, contributing to a dynamic and collaborative atmosphere. While the environment is generally organized and professional, interruptions are common, requiring adaptability and flexibility to manage multiple tasks effectively. The role may involve exposure to various clinic-related conditions, including infectious diseases, medical equipment, and occasional exposure to bodily fluids. Depending on the clinic's schedule, flexibility to work evenings, weekends, or holidays may be necessary to accommodate patient needs and maintain operational efficiency
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Washington Residents Only: The hourly range for Washington residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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