Job Details
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.
What you can expect to do in this role:
- Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
- Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
- Understand and promote the value of Jamf products and services to customers
- Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
- Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
- Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
- Partner cross-departmentally to advocate customer needs/issues
What we are looking for:
- 1+ years of experience with Apple products in a professional setting (Preferred)
- Experience communicating technical topics to both technical and non-technical audiences (Required)
- 2+ years of experience with customer-facing account management (Required)
- Proven ability providing successful outcomes to high touch and high value customers (Preferred)
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
- Team player with proven ability to execute across a cross-functional team
- Strong attention to detail
- Ability to multi-task and prioritize duties
- Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal
Education & Certifications:
- 4-year / Bachelor’s Degree (Preferred)
- A combination of relevant experience and education may be considered
- Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
Why Jamf?
- Named a Best Workplace in Technology, 2022.
- Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine.
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.
