The Mid Market team contributes directly to this mission by connecting every small and medium businesses in the world with their customers on Meta, and then helping them grow through solutions like pages, advertising, and offers.We succeed when we help our customers grow their business. This position will be challenged with having to balance the day-to-day service/support of our scaled customers, while also identifying innovative ways to solve problems.Ideal candidates will have an appetite for scaled operations, comfort working directly with customers, and a strong analytical mindset. This position will be based in our Sao Paulo office.

Account Manager, Mid Market Responsibilities:

• Support our advertising customers by several channels such as - phone, in person meetings and video conferences and deliver consultative support and education on our Meta products
• Support our clients in managing their strategy and needs
• Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
• Support and lead strategic programs to grow our business through reactive and proactive service initiatives
• Identify trends and develop solutions to optimize team workflows and scale our operations
• Work cross-functionally with sales, marketing and product teams within Meta

Minimum Qualifications:

• BA or BS degree in Business, Engineering or equivalent experience
• Communication skills (both written and verbal) and comfortable in engaging communication on any level
• 3+ years experience on media sales and support experience - agency, online advertising and marketing experience .
• Ability to think high-level about product strategy and vision
• Passionate about ensuring world-class customer service and delighting clients
• Fluent English and Portuguese

Preferred Qualifications:

• Prior experience with data or product analysis or similar technical role

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.





Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.