Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Content Experience Designer
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Position Overview
The Content Experience Designer at Autodesk is responsible for crafting engaging content for our customers and creating in-product experiences that promote customer knowledge and skill development. Content may include:
user interface labels and strings
in-product messaging
in-product learning experiences
customer-facing online help
tutorials
This role is in the Product Development and Manufacturing Solutions (PDMS) organization, which delivers products, such as Fusion and Inventor, that help our customers working in design and manufacturing industries be successful.
You will work with a team of experienced content and UX designers, alongside stakeholders from Product Management, Software Engineering, Software Architecture, and Quality Assurance, to create compelling content experiences that help our customers solve their most important "design and make" problems. You will report to a Manager of Experience Design. This is a hybrid position located in the Toronto, Ontario area.
When applying you must include both a resume and a portfolio (with password if needed).
Responsibilities
Collaborate across teams to understand customer needs, context, and business objectives, and using that understanding to influence feature design for learnability
Apply design-thinking principles and user-centered design techniques to your projects
Craft user interface text and in-product messaging that guides customers to be successful using Autodesk products
Distil complex subject matter into clear content
Apply Autodesk and product voice standards and terminology efforts across products to improve usability and consistency
Seek technical, editorial and customer feedback to ensure accurate, clear content that meets customer needs
Use customer insights from analytics, and other customer interactions, to help inform content decisions
Capture project requirements and other information necessary to estimate content development efforts
Contribute to Autodesk's community of practice for content design
Minimum Qualifications
Bachelor's degree, or equivalent work experience, in a related field, such as English, web design, communications, engineering, or product design
A basic understanding of human-centered design
3+ years' experience developing high-quality content experiences for software applications
An understanding of how to explain complex and technical subject matter through written or visual content
Knowledge of using analytics and data to improve content
Ability to work in a distributed, global team environment
Preferred Qualifications
Experience with engineering, manufacturing, industrial design, or related systems
Experience using design tools, such as Figma
Experience with GitHub and Markdown authoring, markup languages (such as HTML, XML, or DITA XML) and content management systems (CMS)
Knowledge of one or more Autodesk software products
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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