We have a great opportunity in Barcelona, Spain for an inside sales & customer service representative !

This position is intended to be an hybrid role with responsibilities in inside sales and in customer service management. 

Your main missions as inside sales rep are the following:

• You will sell company's products and services by calling prospective and established customers.
• You will manage and respond to customer concerns and problems. May arrange and provide for shipment and demonstration of products by sales personnel. 
• You will maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. 
• You will be responsible for meeting established sales quotas. 
• You may travel to customer locations to follow-up or to make presentations or perform demonstrations. 
• You will prepare reports to document activities/results.  
• You will investigate and help resolve customer concerns promptly.
• You will act as liaison to Field Sales staff ; respond to requests for sales quotes and respond to customers.
• You will identify and develop new and existing marketing opportunities through mailings, research, cold calling and trade show leads.
• You will travel occasionally with Field Sales staff, trade shows and sales meetings 
• You will collect information from customers and apply standard methods to provide a ROI (return on investment) analysis to customers.

Your main missions as Customer Service Representative:

• You will provide responsive and accurate order-entry service to customers by phone, fax, web and email, 
• You will manage after sales support & trouble-shooting - handle a wide range of customer enquiries,
• You will communicate with manufacturing locations, on service performance, quality, capacity and stock.
• You will monitor existing business, identify and follow-up on fluctuations in demand with customers,
• You will manage forecast volume changes by product /customer into supply chain, quoting prices against given guidelines and maintain customer price-books.
• You will assist customers with product questions and resources – provide product & application recommendations, providing basic technical support to customers as applicable to level of experience (product catalogue questions, basic technical knowledge, etc.)

Let's talk about you !

• High School Diploma needed, Bachelor’s degree preferred.
• You have a successful previous related experience, such as experience in a customer service or sales administration role. 
• You possess strong communication, listening and negotiation skills. 
• You have the ability to prioritize multiple tasks and meet deadlines.
• You have very good customer service skills.
• You gained a very good knowledge on selling techniques and negotiation.
• You speak Spanish and English fluently

• We not only embrace change… we drive it. 
• We work hard, think ahead, and take brave risks.
• Our culture is innovative and collaborative - where bold ideas turn into action.
• We grow strong talent through stretch opportunities only restricted by your interests.
• We are committed to workplace diversity, both for employees and for the business.
• We are a force for good, imbedded in industries and communities worldwide.
• We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone.

We look forward to receiving your application !

If you are interested in knowing more about our Diversity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html