The Data Solutions Team collaborates with customers and internal departments including Sales, GPD (Global Product Development), IT (Information Technology), CS (Customer Service) and OPS (Operations) to develop and maintain automated solutions for printed labeling based on customer’s variable data. This process requires taking data from our customers’ IT systems and integrating it into Avery Dennison’s software solutions, which enable the variable data (prices, sizes, etc.) to print correctly on tags and labels that include price tags, logistics stickers as well as care and content labels – either printing and shipping to the customer or enabling the customer to print themselves. 

Within the Data Solutions Team the DSS (Data Solutions Specialist) serves as the customer-facing variable data expert that engages directly with the customer to analyze their existing business data systems and take the technical steps to map and integrate the customer's data into the Avery Dennison system/software. Based on the integrated variable data the Automation Developer within the Data Services Team further supports the process by making the customer items available for online ordering with an automated generation of production layouts for items with variable data produced with various methods, including rotary/offset, thermal and digital.

The Data Services Team Lead leads and develops a team of up to 16 Data Solutions Specialists and Automation Developers to assure timely and accurate item setups for ordering and production.

Responsibilities

• Serve as variable data product line expert / team lead to other team members, ensuring the team is operating at the highest level with the right product knowledge, prioritisation, and workload balance

• Coordinate and supervise the daily activities of the team and own tasks such as: attendance/vacation schedule, team schedule, escalations and claims/expenses

• Support and drive End to End (E2E) Variable Data strategy implementation

• Ensure E2E Setup and Support metrics are within the agreed SLA

• Act as first point of escalation for the team members for technical issues and prioritisation requests

• Collaborate with other Team Leads within the Data Services Team and other functions/departments

• Provide guidance and support to new customer programs and initiatives, ensuring solutions are available in time

• Ensure process compliance and adherence of existing standards such as coding conventions, procedures, operational manuals and consistency of setups, etc.

• Make recommendations on how to improve current procedures and processes

• Manage GPS performance reviews and identify opportunities for training, coaching and development

• Support the Regional Manager Data Services to build and review GPS/KSO targets

• Provide training directly or review wider development gaps with the Regional Manager Data Services

• Participate in interviews for hiring new team members in conjunction with the Regional Manager Data Services

• Manage Equipment contracts / Service calls and supplies for the lab

• Strong people leadership and supervisory skills with some prior experience preferable

• Ability to be highly organized while managing multiple projects to completion against tight deadlines

• Self motivated with ability to work independently under own initiative, take ownership and drive for solutions

• Proven ability to establish and maintain strong customer relationships

• Commercial acumen and strategic thinking

• Able to provide coaching and provide training/guidance to others in the team

• Excellent problem solving and analytical skills, investigative mindset and a keenness to resolve and find the cause of problems

• Highly effective oral and written communication, documentation skills with strong proofreading skills and attention to detail, presentation skills with both internal and external customers

• High level of PC skills, which may include but not limited to: G Suite by Google, Word, Excel, Access, ERP (Oracle preferred), product/customer databases

• Strong interest in information technology solutions and data analysis, with experience in system integration or B2B customer service preferred

• Basic IT programming knowledge/experience would be beneficial

• 3+ years of experience leading a team of direct reports

• System integration and production workflow understanding is an advantage

• Knowledge of the retail, apparel or label industries an advantage

• Experience with thermal printers and configurations a plus

• Bachelor’s degree or equivalent work experience

• Good command of English (written and spoken)

• Willingness to be flexible towards working hours and occasional off-site travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.