Job Description
Your roles:
This role requires the person to possess strong communication, interpersonal and negotiation skills, as well as a thorough understanding of customer service function, company products and regulatory requirements.
Activities may include but not limit to:
- To manage all customer service related work including but not limited to customer orders processing such as order inquiries, acknowledgement, confirmation and samples request.
- To process validity of orders against part numbers and prices and to process orders into the ERP system and send out order confirmation to customers.
- To communicate with Production Planning, NPI and PPD for orders delivery date and negotiate with customers with the best commit date and if rescheduling is needed, to renegotiate the new commit date.
- Notifying customers when products are ready for shipment and confirm their shipping instructions and work with Logistics personnel to make sure shipment is on schedule.
- Working along with Global Customer Service to assist whenever needed.
- To support Global Sales in handling orders, samples, report, maintain and create new accounts.
- To assist customers to resolve service and quality issues when complaints are raised.
- To prepare monthly sales and orders reports.
- Managing day to day business of the customer service function on the site.
- Other responsibilities and tasks as assigned due to operational needs.
Qualifications
Job Requirements:
- Bachelor’s Degree in Business Administration, Management, Customer Services, Logistic or related studies.
- At least 5 years of customer service working experience in the manufacturing industry.
- Good interpersonal and negotiation skills.
- Details oriented and able to multitask, proactive, independent and self-starter.
- Excellent verbal and communication skills. Good writing and fluent English and Bahasa Malaysia. Mandarin is an added advantage.
- Able to liaise and negotiate with customer and operations personnel.
- Proficient in Google Suite or MS Office software.
- Experience with Operations process (i.e. ERP, Planning, Financial) and Oracle software will be an added advantage.
- Motivation, reliability, assertiveness and structure.
- Proactive and able to perform the tasks assigned independently.
Additional Information
All your information will be kept confidential according to EEO guidelines.
