Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

People Solution Center Support Associates are responsible for first-line HR support for all Light & Wonder (L&W) employees. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, human resources (HR) and third parties, regarding HR policy, payroll, benefit eligibility/enrollment, leave administration, life insurance, HRIS systems and other matters that occur during the employment life cycle.

The mission of the Creator Care Team is to deliver exceptional customer service to a broad range of employee groups in a timely and accurate manner. The team works in a shared services environment and uses email, ticketing system and telephonic communications to resolve issues and inquiries with sensitivity, compassion, and discretion. To achieve success in ensuring all concerns are successfully addressed the team works together in a collaborative manner and supports one another in ensuring the employees' questions and concerns are resolved providing a positive employee experience.

Job Functions:

• Serves as first line response to regional queries from Creators/Sciplayers to address HR related questions

• Displays broad understanding of regional/global HR policies, processes, and resources.

• Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes

• Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.

• Provide escalation support for complex inquiries and provide follow-up as needed.

• Maintain accurate and up-to-date employee records in the HR database.

• Provide input and recommendations on processes and improvements supporting technologies.

• Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.

• Works with regular oversight to deliver against clear set of priorities and receives basic guidance when introducing new responsibilities

• Follows established workflows within the pre-defined organizational procedures and processes

• Work and day-to-day activities are closely monitored by supervisors/managers

• Run ad hoc reports to validate organizational and personnel data as needed

• Assist with other departmental initiatives and projects as assigned.

• Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.

• Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.

• Contribute to special projects, assuming responsibility and timely delivery for allocated tasks

• Deliver an effective recruitment and onboarding process post offer stage, including ensuring the completion of background checks, preparing contracts of employment and liaising with relevant internal stakeholders.

• Overseeing all stages of the pre-start candidate journey and positively impacting the process from offer to start date

• Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements (RTW checks, quality control etc).

• Managing the shared HR team Inbox

Qualifications

• Has prior experience in the HR space and a demonstrated proficiency in handling a broader range of employee issues.
• Possess understanding of the product/service and can troubleshoot moderately complex problems independently.
• Fluency (both written and verbal) in English and Spanish

Key Competencies:

• Communicator: The ability to influence and persuade others, especially in situations that require diplomacy and tact.
• Collaboration & Influence: Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization.
• Cultural Competency: The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual.
• Results Orientation: A commitment to demonstrably improving team metrics. A positive, flexible, and proactive, hands-on with can-do approach.
• Attitude: Team player with a positive attitude.
• Multi-Tasking: Ability to multitask and prioritize in a fast-paced environment.
• Flexibility: Willingness to learn and adapt to new processes, policies and priorities.
• Problem Solve and initiative: Strong problem-solving skills and ability to think critically and creatively.
• Discretion: Maintaining confidentiality and ethical conduct in handling sensitive HR information.

NotePlease submit your resume in English