Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT/OT Specialist for our Dilovası Core Manufacturing Center location. 

This site's working location is in city of Kocaeli/Dilovası district.

Job Role Overview:

Factory IT/OT  Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities

• Responsible for troubleshooting IT related issues that require physical attention

• Responsible for OT operating technologies, operational management for the manufacturing shopfloor.

• Deliver computers in a ‘ready to use’ state to IT users 

• Provide ad-hoc training to IT users on common IT matters and guide them through self service tools if required.  

• Take care of physical stock management of devices and accessories including CMDB updates 

• Perform regular inventory checks for relevant hardware 

• Manage logistics by using local logistic providers to ship and move devices across locations 

• Handle of warranty cases in coordination with relevant OEM vendors. 

• Identify and report risks that might downgrade OSS service quality  

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support 

• Host and support third party technicians 

• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality  

• Follow given OSS governance (participate in meetings, follow escalation path, etc.) 

• Follow OSS procedures defined in Runbook, SOPs, knowledge articles 

• Work Onsite to the factory your assigned to full time.

Your Experience:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology

• Have three years of professional experience in IT support

• Be fluent in Turkish and English language

• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven

Tools:

• Service Now IT Enterprise Platform

• MS Office 365

• Windows

• iOS

• Asset Management Tools

Methodologies of this role:

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified