Job Type
Full Time
Job Details
Position:
EMEA Operations Service Delivery Manager
Job Description:
ABOUT US:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager
WHAT YOU WILL BE DOING AT ARROW:
• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges,
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results
WHO ARE WE LOOKING FOR?
• Proven experience in a leadership or supervisory role,
• Strong interpersonal and communication skills,
• Ability to motivate and engage team members,
• Excellent problem-solving and decision-making abilities.
WHAT IS IN IT FOR YOU?
• Full Permanent contract,
• Social advantage: CNSS, CIMR, Health insurance,
• Very good working atmosphere in a team of passionate collaborators,
• Work culture where you can make an impact,
• Working within an international organization, recognized worldwide in its sector.
#LI-YB1
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time
Job Category:
Business Support
EMEA Operations Service Delivery Manager
Job Description:
ABOUT US:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW BSC is strengthening its teams and is looking for a EMEA Operations Service Delivery Manager
WHAT YOU WILL BE DOING AT ARROW:
• Manages team, resources and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
• Develops and implements service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team Collaborate with team members to find creative solutions to challenges,
• Review business performance metrics, provides governance and resolution support
• Implement and drive documentation and reporting of key metrics and results
WHO ARE WE LOOKING FOR?
• Proven experience in a leadership or supervisory role,
• Strong interpersonal and communication skills,
• Ability to motivate and engage team members,
• Excellent problem-solving and decision-making abilities.
WHAT IS IN IT FOR YOU?
• Full Permanent contract,
• Social advantage: CNSS, CIMR, Health insurance,
• Very good working atmosphere in a team of passionate collaborators,
• Work culture where you can make an impact,
• Working within an international organization, recognized worldwide in its sector.
#LI-YB1
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time
Job Category:
Business Support
You Might Also Like
Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team