Functional Analyst III
Onsite
India
India
Full Time
Job Type
Full Time
Job Details
Position:
Functional Analyst III
Job Description:
What you'll be doing:
Maintain System, Security and Integrity -
User Assistance, Training, Adoption and Satisfaction -
Process Creation, Documentation and Maintenance -
Data Quality, Migration and Maintenance -
Report and Dashboard Creation and Maintenance -
Experience:
Candidates must possess a minimum of 6 years of professional experience in the web development field. Within this period, at least 3 years should be dedicated specifically around AWS environment.
Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC
Time Type:
Full time
Job Category:
Information Technology
Functional Analyst III
Job Description:
What you'll be doing:
- Proactively seek out and identify needed system changes.
- Proactively gather feedback from users.
- Manage system changes without interruption to the user.
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
- Gather requirements from end users.
- Modify the system to increase benefits and usability.
- Manage the change control process and "Change Management" Committee if appropriate.
- Manage all processes that impact / relate to Salesforce.com.
- Manage new releases of SFDC and efficiently roll out new features.
- Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
- Create custom objects when necessary.
- Handle on-going customization/ alteration of Salesforce.com.
- Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment.
- Create new reporting capabilities and respond to ad hoc reporting requests as needed.
- Provide support functions as needed.
- Provide sales and financial data to company executives.
Maintain System, Security and Integrity -
- Map salesforce.com hierarchy and territories in response to personnel changes.
- Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
- Grant/ remove and maintain user licenses.
- Maintain security including sharing rules and security levels.
- Design, Create and maintain user roles, profiles and hierarchies.
- Monitor application storage usage and archive data as needed.
User Assistance, Training, Adoption and Satisfaction -
- Create and administer training to existing or new users/groups.
- Provide one to one training to end users on an on-going basis.
- Expand use of Salesforce.com - attend planning meetings, assist with determining if /how salesforce.com can be used in new ways as opposed to purchasing a new internal system.
- Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads.
- Communicate regularly with user base regarding new features, enhancements and changes to the system.
- Monitor usage and mentor users/groups needing assistance.
- Continually seek ways to further enhance the end-user experience.
- Be the company SME on Salesforce.com.
Process Creation, Documentation and Maintenance -
- Document company processes and workflows.
- Develop process documentation and field maps.
- Create new processes and associated reporting.
Data Quality, Migration and Maintenance -
- Assist with migration from older systems/processes into Salesforce.com.
- Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
- Import data as appropriate.
- Monitor and manage exception logs for back end system integration with SFDC.
- Manage duplicate records.
- Monitor and improve data quality.
- Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
Report and Dashboard Creation and Maintenance -
- Create and maintain dashboards.
- Create and maintain reports including folder maintenance.
- Develop complex, macro driven reports to summarize system information for Senior Management.
- Build and manage report folders for reps to improve sales efficiency.
Experience:
Candidates must possess a minimum of 6 years of professional experience in the web development field. Within this period, at least 3 years should be dedicated specifically around AWS environment.
Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC
Time Type:
Full time
Job Category:
Information Technology
Learn more about Arrow Electronics, Inc.
Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team