Job Type
Job Details
We are seeking a dedicated Cybersecurity Customer Engagement Specialist (CES) to join our team. The ideal candidate will be responsible for managing customer requests, ensuring timely and accurate responses, and enhancing our automated systems to deliver exceptional customer service. This role will also support proactive engagement initiatives, collaborate with internal teams, and contribute to maintaining and improving our cybersecurity knowledge repository.
Your responsibilties
Cybersecurity Customer Engagement: Respond to cybersecurity inquiries manage requests and ensure timely and accurate information delivery
Automation: Enhance automated systems for improved efficiency and reduced response times
Knowledge Management: Develop and maintain a comprehensive knowledge database create cybersecurity collateral for customer use
Collaboration: Coordinate with regional teams serve as a point of contact for issues and collaborate with internal departments
Improvement: Maintain and improve the quality of customer requests
Proactive Engagement: Engage proactively with customers gather feedback and identify areas for improvement
Training: Participate in cybersecurity awareness initiatives to keep customers informed
Required Experience and Qualifications:
Proven working experience (at least 3 years) on Cybersecurity domain
Education: BSc (Hons) in Cyber Security or a related field
Certifications: Security, Compliance, Identity Fundamentals or equivalent
Experience with Microsoft Office 365, Azure, ServiceNow
Familiarity with security frameworks and compliance regulations
Experience with security assessment tools
Strong project coordination and management skills
Experience in responding to cybersecurity assessments and inquiries
Proficient in collaboration with cross-functional teams including legal, IT, and sales
Excellent communication skills in English, capable of conveying complex information to both technical and non-technical stakeholders
Ability to work independently with attention to detail
