The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO). This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers. In this role, you will design and execute high-impact customer programs in AMS, working closely with the CCO to ensure all interactions – from pre-briefing to follow-up – exceed customer and CCO expectations.

This role will help prepare the CCO for major interactions with customers, partners and internal/external stakeholders. This Customer Advocate will closely work with field sales, marketing, product teams, and other cross-functional teams to ensure an impactful experience for our customers and CCO before, during, and after the engagement. Advocate will prioritize, calibrate, prepare, deliver, and follow up on the CCO customer engagements with the highest standards of quality. Optimizing the CCO’s engagement with Customers end-to-end.

This Customer Advocate will be a key driver of cross-functional efforts, collaborating with field sales, marketing, product, and other teams to deliver best-in-class customer experiences. By leveraging your strong communication and relationship-building skills, you will directly contribute to our ServiceNow growth strategy, providing strategic guidance and thought partnership to the CCO.

Responsibilities:

· Collaborate with Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO

· Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities

· Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items

· Develop key metrics, capture and analyze data to continuously improve the impact of the CCO

· Organize, and manage executive-level special projects to explore and implement changes in customer engagement

· Must be in NYC office at least 2 days a week, ideally located in NY or open to relocation to NY

· Willingness to travel up to 50% across AMS

· Willingness to work flexible, fluctuating hours across multiple time zones

· 10 years of relevant work experience

· 5-10 years in a previous account executive role (ServiceNow strongly preferred)

· 5+ years engaging with and influencing C-level executives

· Executive presence, leading and communicating with confidence at all levels internally and externally

· Demonstrated success collaborating across a large, matrixed org environment with virtual stakeholders

· Understanding of ServiceNow’s corporate strategy

· Proven capability coaching and guiding high-performing sales teams in indirect matrix capacity

· Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner

· Demonstrated passion for learning and agility

· Seeks and quickly acts on feedback to evolve programs and approach

· Ability to manage change and ambiguity with an action-orientation and strong work ethic

· Sharp business judgment, ability to see "big picture" and problem solve with shifting priorities

· Superb ability to influence and motivate others

· Experience in driving cross-functional collaboration, building consensus and trust

· Proficient with PowerPoint and Excel

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For positions in New York City, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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