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Relativity is looking for a Senior CPQ Administrator with expertise in CPQ, Lead to Cash, and financial systems to join the Business Systems and Applications team. The Senior CPQ Administrator works under the direction of the Manager, Financial Applications and senior team members and reviews work and provides guidance for less experienced colleagues. 

As a Senior CPQ Administrator, you will be responsible for the operation, maintenance, and championing of Salesforce CPQ and other financial systems applications across Relativity. The Senior CPQ Administrator works with the discipline team to apply critical thinking to understand and solve problems in a scalable manner and make well thought-out decisions that move business objectives forward. You will participate in ideation sessions with our business partners to discover current platform pain points, define business objectives, and determine required solution capabilities to enable and optimize platform health. You will champion data governance and complete technical debt projects. The ideal candidate is curious, detail-oriented, and thrives on being collaborative while solving complex and challenging problems. 

This position reports to the Manager, Financial Applications 

Your Role in Action:

• CPQ and other financial systems application initiatives with an emphasis on Lead to Cash, billing, revenue, and accounting applications 

• Maintains certifications and continues to develop skills with each new release  

• Troubleshoots and resolves advanced user issues as they arise  

• Tracks work progress/status, identifies risks/constraints, and shares/escalates issues as necessary  

• Thoroughly documents work for reference, troubleshooting, and future iteration  

• Ensures proper security models are in place and maintained for data access  

• Establishes, implements, and follows best practices regarding change management, system maintenance, configuration, development, testing, data integrity, etc.  

• Manages application data connections, including but not limited to Salesforce CPQ, Zuora, Intacct, and Ironclad  

• Effectively applies critical thinking to understand and solve problems, makes well thought-out decisions to quickly and positively create results 

• Participates in design workshops, research, decision-making, and testing  

• Works with Developers, Admins, and IT Business Relationship Managers to deliver scalable business solutions to internal stakeholders  

• Collaborates on key projects to determine business alignment, needs, and system requirements  

Your Skills:

• 3+ years experience on full cycle Salesforce CPQ design and development 

• Detail-oriented, curious self-starter with ability to work both independently and in a team environment  

• 3+ years supporting an organization larger than 500 employees in a system administrator or analyst capacity  

• Knowledge of data loading, manipulation, and normalization  

• Strong internal customer focus and service orientation with the ability to interact effectively with employees and vendors at all levels  

• Experience with giving strategic input or participating in strategic planning  

• Experience working on cross-functional projects  

• Expertise designing, building, and maintaining declarative automation  

• Strong understanding of business processes with an emphasis on Lead to Cash and/or other financial systems management and process improvement  

• 2+ years of billing, revenue, and accounting applications in a subscription product experience is preferred 

• Support the entire Salesforce CPQ implementation roadmap, from requirement gathering, design, development, to deployment 

• Proven experience in architecting a Salesforce CPQ solution for mid-size to large company with 500+ employees 

• 3+ years experience on Sales Cloud and/or Service Cloud development 

Preferred Skills:

• Salesforce certified CPQ Advanced Specialist 

• Experience working in an Agile environment  

• Experience building SOQL or comparable queries  

• Experience designing processes and solutions for software companies  

• Experience with enterprise orgs with 500+ users  

• Salesforce certified Architect preferred 

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Unlimited time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.