gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

• Provide high quality account and campaign servicing for a portfolio of accounts running Google App campaigns for hybrid (e.g., App + Web) customers.
• Drive client’s business objectives, build and implement campaign solutions. Monitor and optimize for performance to meet these objectives.
• Build new processes and solutions to simplify complex product optimizations and workflow and act as an advocate for clients and the team to optimize business growth through tailored solutions and best practice sharing.
• Anticipate business growth issues and identify/lead opportunities/programs that need to be initiated, and manage stakeholders and operations with limited guidance. Provide practitioner insights to influence business, product and servicing and support global teams by providing them with feedback and formulating product tasks relevant to client and market needs.