To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

User Experience

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered.

Slack is hiring an Senior User Researcher to help us make people’s working lives simpler, more pleasant and more productive. 

We’re looking for early career user researchers to work across our product organization. The Research & Analytics team aims to improve the product experience and maintain a customer-centered culture at Slack through practical and impactful research on how people use Slack and what their needs are. 

The nature of our work covers every stage of the product development cycle — from the formative to the evaluative and everything in between. We’re looking for researchers who are passionate about technology, will be comfortable in a dynamic organization, have excellent communication and collaboration skills, and are focused squarely on improving our product and our business. 

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hard working and collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing:

• Gather and prioritize key research questions from product, design, engineering, and marketing partners

• Plan and conduct practical, impactful research via a diverse set of methods throughout the entire product cycle

• Analyze results and translate them into clear, compelling narratives that inspire action and change among your stakeholders

• Engage with cross-functional product teams as they build, consulting on their execution and identifying new opportunities

• Partner closely with Researchers and Data Scientists in other product areas to ensure a consistent and always-evolving view of the user experience

• Act as an internal evangelist for our customers, our users and product research as a discipline

What you should have:

• A PhD degree in Psychology, Human Computer Interaction, or related field or similar work experience

• An understanding of and ability to implement basic qualitative research design best practices

• An understanding of and ability to conduct qualitative or quantitative data analysis

• Strong collaboration and communication skills

• Strong storytelling skills and an ability to frame insights into compelling narratives

• Familiarity with developing or using frameworks to align cross-functional teams

• Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants when the situation demands it

*This is a rough guide, but we recognize that strong researchers come from a variety of paths and backgrounds — please apply if you feel you’d be a good fit!

Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $186,300 to $186,300.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.