Opportunity

Supervise the activities of associates in Service Bureau production department. Responsible for all equipment functionality and respective maintenance/repairs. Responsible for accurate inventory of materials to ensure production needs are met.

Key Areas of Responsibility

• Must have at least 5 years’ previous supervisory experience.
• Supervises the Service Bureau associates and Lead(s).
• Responsible for all Service Bureau equipment and its upkeep.
• Coordinates all workflow and responsibilities for Service Bureau.   
• Maintains ERP system programs to accurately enter and release inventory items. Must have a complete understanding of all systems and procedures.
• Maintains correct inventory records for warehouse and workflow areas.   
• Resolves inventory discrepancies by researching inventory problems and determining the best course of action to resolve the problem and prevent future occurrences.
• Coordinates cycle counts and other inventory counts as needed.
• Coordinates activities with other departments to insure proper procedures regarding the movement of materials offsite and internally.
• Ensures all shipments are completed and all packages are shipped to the correct person or place as directed by the daily job schedule job ticket or customer special instructions.
• Communicates any problems or quality issues, due to printing, laminating, or shipping errors to the appropriate individuals.
• Double checks all shipments leaving the production facility for any errors before arriving to the customer.
• Keeps all work areas safe, clean and in good condition.
• Follows any other instructions given by supervisors and/or management to complete other tasks or projects, ensuring the objectives are accomplished accurately and within the timeframe allotted.
• Makes suggestions for procedural changes and enhancements to insure a process of continual improvement.
• Recruit, train, supervise, develop, and conduct performance reviews for department staff. 
• Other duties as assigned by management.
• Regular attendance is an essential function of this position.

Key Qualifications

• Must have a high school diploma or GED equivalent. Bachelor’s degree in business or related field preferred.
• Five years’ related experience in production/printing industry required.  
• Must have at least 5 years’ previous supervisory experience.
• Must have good verbal, written and interpersonal communication skills.
• Must have intermediate PC skills in Microsoft Excel, Microsoft Word, and Outlook.
• Must have previous experience in an ERP software system.
• Ability to embody and reflect Vestcom’s core values

Additional Requirements

• Use of appropriate Personal Protective Equipment is required
• Compliance with Company policies concerning maintaining a drug free workplace is required
• Compliance with all Company policies is required including all safety policies and procedures 

Supervisory Responsibilities 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Management Disclaimer

Vestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.