ABOUT YOUR ROLE:

You are under the hub workforce experience, governance and project management sector. You will also actively ensure the management of employee inquiries with a high degree of customer satisfaction, expertise and timeliness for Malaysia sites and support projects to expand our knowledge base and service portfolio. You will support the company HR digitalization roadmap and lead project efforts in Malaysia. 

YOUR RESPONSIBILITIES WILL INCLUDE:

• Lead the preparation and creation of the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR Master Data System in an accurate and timely manner 
• Keep track and ensure the data quality of employee master data maintenance at all times  
• Managing responses to questions on administrative HR procedures and practices via multiple channels (e.g., email, phone, chat, and case management system)
• Responsible for resolving Malaysia employee inquiries in a timely and quality manner
• Educate employees and be an advocate of promoting services available to them and encourage self-service tools and other systems. Conduct online and offline training whenever necessary.
• Coordinate Digital HR projects rollout (T&A system, Payroll System, HR Master Data system etc) in collaboration with different stakeholders and departments
• Be an expert on Malaysia HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
• Coordinate process harmonization across multiple Business Units in the country
• Actively lead process standardization & service delivery projects through engagement with HR and line management.
• Actively seek ways to expand the knowledge base through identifying process gaps and employee needs. Educate content owners proactively the correct way to manage articles in the knowledge base.

• Degree in Human Resources/ Administration, Business or related studies, post graduate management in HR will be an added advantage.
• 3+ years of experience in HR Operations or HR Shared Service organization.
• Hands-on experience in managing Employee Data is a must.
• Hands-on experience in a HR Management System like PeopleSoft, Service Now and Mywave HRIS is preferred.
• Sound knowledge and understanding of various Labor laws with focus on Malaysia.
• Excellent verbal and written communication with a great sense of urgency.
• Customer-focused mindset coupled with the ability to manage customers expectations in an understanding and professional manner.
• Strong drive for results, responsiveness, speed and ability to navigate a matrix organization. 
• Ability to work under pressure and handle multiple tasks with remote supervision

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER