gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

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• Work extensively with customers and our partner sales teams to provide insights-driven advertising solutions based on customer goals, business strategy, and growth opportunities.
• Develop a deep comprehension of Google strategic products (e.g., YouTube, Display, Automation, Attribution) and leverage this knowledge to deliver exceptional solutions for our customers.
• Consult with Sales partners to develop strategies which seek to meet customer requirements and capture growth opportunities for the broader market, and partner with cross-functional teams to execute on these plans in an effective manner.
• Advise clients on optimizing accounts, growing their business, and maximizing return on their marketing investment.
• Liaise with Sales teams and our vendor operations to coordinate the planning, implementation, optimization, reporting and measurement of campaigns, establishing and scaling best practices for each.