We are RS Group.

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations.  We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently. 

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things.  That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

Inside National Account Manager (INAM)

Job Description

• Meet and/or exceed sales, profit and other key sales metrics establish by the business and sales leadership team
• Pro-active account management and sales activities building relationships throughout our customers organization
• Engage in phone based and virtual video conference sales activities cantered on value and solution based selling philosophies for RS’ products and services
• Communicate and deliver powerful and relevant value propositions for each customer persona and market segment
• Build internal and external customer relationships, identify needs and provide product, technical and value added solutions
• Work with the National Account Managers, Key Account Managers, Inside Key Account Managers (Branches) and various RS support managers to provide a great customer experience
• Ability to identify opportunities that will require additional negotiations i.e., registrations/ special pricing agreements (SPA’s) and keep those agreements current
• Work with and build strong relationships with key supplier partner representatives including their sales, support and technical team members
• Effectively utilize Customer Relationship Management (CRM) to record sales activities, identify and log potential sales opportunities and provide key information as needed
• Participate in development programs to achieve expert knowledge level for products, services, sales processes and digital systems
• Create an environment that aligns with RS’ values and promotes a positive environment in the workplace
• Effectively utilize and understand our corporate accounts digital requirements along with their process and compliance needs.

Location: Fort Worth, TX

Remote/Office Location/Hybrid: Hybrid

Employment Type: Permanent

About the role

The Inside National Account Manager (INAM) is a member of the highly visible, growth- oriented National Accounts team handling high profile complex corporate customers. The INAM’s role core responsibility is to support growth by providing exception service, proactive solution sales strategies and developing deep-rooted relationships within an assigned corporate account base. The ideal candidate is a performance-driven individual who enjoys working in a fast-paced environment.

This position is responsible for the following:

Business Partnering

• Single point of inside sales contact for multi-location corporate customers for orders, quotes and conflict resolution
• Develop a deep understanding of the customers ecosystem, vertical market focus and main competition
• Knowledge of RS competition to support opportunities to gain share through the RS Value Proposition
• Understanding of the omni-channel go to market strategy and support customers capabilities and limitations
• Ability to effectively utilize and learn national accounts digital requirements as well as their process and compliance needs

Collaboration

• Partner with National Account Managers, on joint accounts, to develop growth-oriented business plans to generate revenue with that customer
• Confidence in working with the Key Account Managers (KAM) in building and a business plan for accounts that may or may not be assigned to a National Account Manager
• Network the organization internally to know the proper channels and contacts to effectively and efficiently provide outstanding internal and external customer experiences

Reporting & Analysis

• Quantitative; ability to use reporting tools to analyze customer trends and areas for opportunity
• Quantitative; aptitude to use judgement through customer probing and observation

What we’re looking for

Essential:

• Experience in planning and implementing inside sales activities
• Experience in customer relationship management
• Strong written and verbal communication skills
• Dedication to providing great customer service
• Desire to be autonomous, learn quickly, adapt when necessary
• Stay focused on the company goals while balancing the customers’ needs

Desirable:

• Bachelor’s degree, or equivalent experience
• Prior industry experience however willing to train

Are you ready to explore the possibilities?

Equal Employment Opportunity

RS is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.

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