Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

We are looking for a dynamic Collections Analyst to join our Finance team! The primary responsibility of the Collections Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and social skills. The ability to be detail oriented and the ability prioritise key tasks will be instrumental to their success here at Elastic.

If you thrive in a role that provides you with a chance to create an impact, remain calm under pressure, and appreciate that, sometimes, a good sense of humour is important, this role may be for you!

What you will be doing:

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimise bad debt expense.
• Contact customers, via email or phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure accurate posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Confer with management to determine if additional actions are required for delinquent accounts.
• Process customer credit card payments. Address any credit card declines with the customer.
• Respond to customer inquiries within a 24-48 hour time period.
• Prepare and review weekly collection reports to determine collection strategies to assist management with cash forecasting goals.
• Review progress of Key Performance Indicators with management, with a focus on continued improvement.

What you bring along:

Do you have at least 2 years of professional experience in collections that you'd like to build on and apply to a fast-paced, high-growth, global environment?

Do you receive happiness from interacting with customers and other teams?

If that's you, hopefully you also have:

• An Associate’s Degree, preferably in Accounting, Finance, or Business, or equivalent work experience.
• Good organisational skills with a strong attention to detail. Ability to handle several priorities.
• Strong customer service skills as well as the ability to collaborate with your team members.
• Strong communication skills, both verbal and written.
• Ability to work in fast-paced environment with high level of accuracy, both independently and in a team environment.
• Experience in SAAS/software industry (preferred, not mandatory).
• Experience with Netsuite, Salesforce, and G Suite (preferred, not mandatory).

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Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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