Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Experience
2+ years in sales or customer service.
Business to Business account management experience is a plus.
Skills:
Proficient in English.
Strong communication skills.
Knowledge of sales techniques.
Must hold a full UK Drivers License.
Role Expectations
We are looking for a motivated and ambitious Account Manager with sales and customer service experience. Your main goal will be to build and maintain strong relationships with our hotel partners, including hotel managers and revenue managers, and help them find solutions that fit their needs.
Responsibilities:
- Build relationships with hotel partners, including hotel managers and revenue managers.
- Help identify opportunities to grow hotel accounts.
- Understand the needs of hotel partners and recommend suitable products and services.
- Create account plans to gain and keep business.
- Learn how our department fits into the company and understand basic policies, trends, and market information.
- Develop knowledge of our products, services, and standard contract terms.
- Support contract negotiations and work with legal when needed.
- Communicate clearly with hotel partners and team members to gain support and resolve issues.
- Learn to assess costs, benefits, and risks of proposed solutions.
- Understand our products, offerings, and competitors.
- Attend face to face meetings with hotel partners to learn about their needs and expectations.
- Use data to showcase the value of our products and services.
We want someone who is eager to learn, good at building relationships, and ready to contribute to our team's success. If you’re driven and have a passion for helping hotel partners, we’d love to hear from you!
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.