The Credit and Collections Analyst is responsible for proactively managing the customer accounts receivables for their respective customer portfolio, with the aim of collecting all balances on a timely basis and analyzing business opportunities while minimizing the customer credit risk. 

Primary Responsibilities:

• Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency and bad debt.

• Identifies underlying issues delaying payment and coordinates the internal resources needed to resolve such issues. Works directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax and Quality to resolve such issues.

• Contacts Customers directly regarding payment on open accounts receivable.

• Prepares collection letters, spreadsheets and Customer account statements as needed.

• Runs a credit hold report multiple times per day and communicates to the appropriate internal parties the reasons orders remain on credit hold.

• Recommends, Credit & Collections accounts to be charged off and/or placed with a third party for collection.

• Assesses the creditworthiness of customers and establishes/revises credit limits in accordance with corporate policies. Analyzes financial statements, interprets credit agency reports/ratings, and develops credit limit recommendations.

• Build relationships and increase cooperation between sales and credit management. 

• Coordinate credit activities with all departments and look for and implement opportunities for process improvement.

• Meets individual goals as established by management, e.g. reduction of dollars past due, unapplied cash resolution.

• Proactively identify business risks and work closely with sales to resolve and manage as necessary.

Avery Dennison has a long history of being a market leader. Your experience is important to us. It should include the following:

Education + Experience:

• Bachelor’s/Associate's degree in Finance, Accounting or related field preferred.

• 5+ years in credit/collections or related experience required.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication methods based on customer situations.

• A positive approach and willingness to learn coupled with the ability to work in a team environment

• Excellent analytical and problem-solving skills with the ability to make independent decisions

• Customer service and customer relations skills are an absolute must

• Proficient in Google Suite applications and/or Microsoft Office (Word, Excel). ERP experience required. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations.