What you can expect

Workvivo is looking for a Community Manager to drive success and engagement internally. Working with both Zoom and WorkVivo, you will be responsible for platform adoption strategy. This will have you collaborating with internal comms teams and stakeholders to drive value and buy-in. You will be responsible for platform management across both entities. Which includes requests and escalations, pulling platform analytics and metrics to drive storytelling and content plans. Some key activities will have you creating weekly company-wide communications on platform user experience updates. You will also be collaborating with key stakeholders on global campaigns and activations.

About the Team

Workvivo, an employee experience platform, is dedicated to enhancing workplace culture and global engagement. As part of Zoom, it focuses on fostering meaningful connections and modern collaboration to drive innovation.

What we’re looking for

• Experience in Internal Communications or Community Management

• Have excellent interpersonal and communication skills and the ability to connect and build trust with stakeholders, admins, and end users.

• Have strong competency in Employee Engagement, Project Management techniques and approaches Customer first mentality; ability to empathise and build customer loyalty.

• Have an appetite for fast-moving, high energy environment.

• Experience creating and delivering customized training for software or other technical tools of varying complexity and formality.

• Have a creative approach with experience ideally in content creation, social media, community management, journalism, or other related fields.

• Understand various ‘personas’ and how to flex storytelling, messaging, and campaigns to create engaging and meaningful content that adds value to the digital employee experience.

• Be able to produce well-structured and clear customer facing documentation and reports.

• Be able to communicate and advise on technical aspects to non-technical teams. Fast decision-making ability to meet milestones and deadlines.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.