Location

This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week.

We have created some amazing software at Kinaxis, and we need some key people to help us create knowledge assets so our ecosystem can learn from experts, adopt the Maestro tool, and build expertise. Training assets, best practices, white papers, in-product help, and advocacy content are all key opportunities for this role.

Your contribution will be recognized and valued as we understand that developing and producing quality curriculum is key to our success at Kinaxis. This is a unique role, where you will have an opportunity to develop content assets such as instructor led training slides, engaging online self-paced courses, training demonstration videos, AI videos, and training related graphics that will be used across all areas of the company, with customers, and partners.

Curriculum development is part of the Kinaxis Global CustomerCare organization.

This is a full-time, 4- or 8-month position, starting January 2025. 

• Tap into your well-honed skills in writing and curating content, to lead, create, contribute to, or support content development activities
• Perform a needs analysis, plan outlines, and follow defined methodologies to develop content.
• Draft, edit, proof-read, and test online/offline materials such as; in-product help and technical documentation, training content (all audiences), customer case studies, corporate presentations, product videos, white papers, blog content, and so forth.
• Create training content that will be used in digital, self-paced, and in person formats
• Build training videos and eLearning on various topics (such as Maestro, supply chain management, sales, or customer stories)
• Follow content, style, and theme templates for the more formal content assets, but also develop content where there is no template defined
• May perform additional projects upon request

   

• University Degree or College Diploma in Technical Writing, English Literature or Linguistics, Corporate Communications, Journalism or other related field
• Self-starter and proactive, who is passionate about creating excellent content
• Able to adapt to changing priorities
• Comfortable taking initiative on projects
• Attention to detail, comfortable reviewing content
• Positive and enthusiastic
• Able to communicate effectively, especially in a cross-functional environment
• Experience in the design, development, and testing of knowledge assets as a technical documentation, courseware, or marketing writer
• Knowledge of content creation software, such as MadCap Flare
• Proficiency with Microsoft Word, Excel, PowerPoint
• Knowledge of Content Management Systems
• Knowledge of multimedia creation and editing, using tools such as Articulate Rise, Techsmith Camtasia, Synthesia, Snagit, MS Visio, Adobe Photoshop, and Audacity
• Familiarity with content curation tools and version management
  

• Experience in the Supply Chain Management field is an asset
• Experience in the software industry is an asset
• AI tools experience as an asset
• Localization knowledge is an asset

We’re accepting applications now through end of day on October 10, 2024. All submissions will be reviewed during this time, as well as after the posting closes. 

#Coop, #Internship, #Intern, #LI-EK1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.