• Support and advocate for Visa clients comprised of financial institutions and vendors 
• Properly escalate incidents promptly per support guidelines and procedures 
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques 
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues 
• Work simultaneously and independently on multiple platforms 
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance 
• Support scheduled changes 

The position is permanent day 12 hours shift schedule. 
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. 

• Basic Knowledge of networking 
• Basic Understanding of message flow with the ability to gain an in-depth understanding 
• Exposure to Unix/ bash or shell scripting is an added advantage. 
• Basic understanding of API monitoring/reading logs 
• Exposure to ITIL standard ticket practices/Service Now experience a plus 
• Basic Understanding of File transfer protocol 
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred. 
• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given. 
• Experience with ISO 8583 or equivalent messaging protocol. 
• Associates degree in relative field or 2 years of equivilent industry experience. 2 years working in tech industry is a plus. 
• Ability to work effectively as part of a team and individually (self-starter). 
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required. 
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges. 
• Strong verbal and written communication skills. 
• Takes ownership through to incident resolution. 
• Assesses urgency of incident, completes analysis and applies sound logic and problem-solving techniques. 
• Client focused ethos with the ability to interact across all management levels. 

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.