The Opportunity:

We are seeking a talented Industry Services Officer who will be the overall owner of relationship management with Associations and Networks, including Velera interactions and client escalations. Additionally, they play a supporting role with internal operational impacts from changes initiated by Associations and Networks.

Day in the Life:

• Serves as primary owner of monthly Velera steering committee bulletin review function to identify owner of change, internal/external communication and oversees follow up to ensure action is executed. Review process consists of approximately 75 bulletins per month that need to be assessed for impact to Velera and Velera’s clients.

• Owns the creation of/and ongoing maintenance of the industry Services Team database where all bulletins are stored and assessed Enterprise wide. Ensures all documents are properly stored according to Velera PCI guidelines. 

• Supports the Industry Team and internal/external clients for rules interpretation of MasterCard, Visa and the Debit networks rules and operating regulations (Currently 2 Associations, and 20+ Networks).

•  Manages and tracks issues from MasterCard, Visa and the Networks. Creates and distributes reporting to senior management on timely resolution of issues as needed.  Escalates risks, issues and missed deadlines to senior management.

• Creates and maintains Industry team metrics used for reporting to the senior leadership team members.

• Drives process transformation through identifying, prioritizing and implementing opportunities to align with strategic objectives of retention, revenue and EBITDA.

• Develops working relationships with clients, internal business partners, MasterCard, Visa and the Networks to effectively communicate and deliver complex Industry initiatives.

• Shares overall ownership with the entire Industry team to ensure that Velera’s platforms are in compliance with all rules and regulations of MasterCard, Visa and all other networks that support our client base.

• Maintains a working knowledge and understanding of applicable EFT related federal regulations, i.e. Regulation E, Regulation CC, etc.

• Supports Association/Network fee changes, billing changes and quarterly reporting across Velera.

• Manages resolution of compliance violations by providing escalation support internally within the organization interacting with applicable parties including clients.

• Assists with operational ownership for Velera’s primary vendors FIS and Fiserv.

• Handles any special projects assigned by management.

• Must react to change productively and handle other essential tasks as assigned.

• Perform other duties as assigned

Qualifications:

• Bachelor’s degree in business related field preferred or equivalent work experience.

• Three to five years related Industry experience in the same or related position required.

• Three to five years project management experience

• Proficiency in word processing, project management software, spread sheet and database software applications required.

• Knowledge of Industry Rules and Regulations; MasterCard and Visa, debit networks in general.

• In depth knowledge of financial industry; card processing.

• Ability to research and understand complex Industry offerings. 

• Understanding of core systems, business processes, products and services across the Velera enterprise

• Experience in developing metrics

• Strong analytical and project management skills needed with attention to detail.

• Process and client focused

• Strong change management and leadership skills. Strong organizational skills a must.

• Effectively navigates across multiple functional teams

• Self-starter that can work without a high level of direction. 

• Ability to adapt to change and balance competing demands with short timeframes.

For California, Colorado and New York Applicants:  In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.