Job Details
EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
What We’re Offering
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Compensation Range: $51,100 To $64,000
Compensation may vary based on applicant's work experience, education level, skill set, and/or location.
Job Purpose
Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.
Essential Duties and Responsibilities
- Provide day-to-day contact, support and communication between customer, personnel, National Accounts team and Account Services at EnerSys locations.
- Coordinate field service activities for key accounts, develop, complete and coordinate all contract-tracking documents.
- Review contractual documents and coordinate inputs from legal, National Account General Manager, National Account team and Corporate.
- Support all inside sales and service activities for the National Account team including order entry, order acknowledgment, order status, updates to the customer and prepare return material authorization requests.
- This position does not have supervisory responsibilities.
Qualifications
Minimum Qualifications
- High school diploma or equivalent.
- 2 years formal clerical/business education.
- Three years’ experience in an office environment in a customer service role or equivalent combination of education and experience.
- Previous telephone experience and proficiency in Microsoft Office.
- Familiarity with order entry process using BaaN or SAP.
Preferred Qualifications
- Bachelor’s Degree in business or related field
General Job Requirements
- This position will work in an office setting, expect minimal physical demands.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled
