Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps create the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and increase outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 33,000 clinical trials and 10 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us on LinkedIn, Instagram, and X.

About the Team:

The Medidata GNOC Team provides critical, round-the-clock service availability monitoring, pre-emptive and immediate incident responses and additional IT service offerings for internal customers.

We are looking for a experienced SRE engineer to join our Operations Team, providing critical, round-the-clock service availability monitoring and incident response, while also developing tools and utilities to enhance operational efficiency. You will offer the opportunity to work in a fast-paced environment, expanding your expertise in troubleshooting and automation across multiple platforms. The ideal candidate will be proactive, responsible, and eager to expand their development and troubleshooting expertise across multiple platforms in a dynamic, high-paced environment.

Responsibilities:

Key Responsibilities:

• Monitor Medidata platform, networks, systems, storage, data centers, and AWS environments within a 24x7x365 Network Operations Center.
• Provide timely, pre-emptive, and immediate incident response to meet or exceed SLAs and SLOs.
• Troubleshoot and resolve network and system issues, manage faults, and deliver event notifications.
• Develop internal applications, automation tools and utilities for more efficient monitoring, operations and incident response to support our data centers and managed services clients.
• Own end-to-end incident management, ensuring prompt resolution and clear communication with stakeholders.
• Identify opportunities for automation and reduce recurring incidents.
• Mentor and guide junior team members through technical support and training.

Competencies:

• Strong expertise in Windows and UNIX/Linux operating systems.
• Experience with cloud infrastructures such as AWS, Azure, and Google Cloud.
• Experience with monitoring tools such as Sumologic, Sysdig, and SolarWinds is a plus.
• Proficiency in scripting (PowerShell, Python), with a focus on automation.
• In-depth knowledge of SQL and relational databases (MySQL, SQL Server), including query optimization and stored procedures.
• Experience with DevOps best practices and programming (C# preferred, React is a plus).
• Strong analytical and troubleshooting skills, with excellent project management capabilities.
• Effective communication skills for client interaction and incident documentation.
• Ability to work both independently and collaboratively within a team.

Education & Experience:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in large data centers resolving operational issues.
• Proven experience developing and supporting applications on Windows, Linux, and ECS/Kubernetes platforms.
• Familiarity with programming language, automation and monitoring tools.

This role combines operational excellence with development support, making it essential to ensuring the reliability and efficiency of IT services.

The salary range for positions that will be physically based in Texas or Ohio is $70,125-$93,500.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides the best benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

To provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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