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Are you passionate about managing a team that strives for simplicity and automation? Are you constantly exploring ways to improve user experience? Are you a technology enthusiast who can imagine and develop new ways to present data to meet your customers’ needs? We’re all about accelerating careers, delighting our customers, and delivering results. If you are too, then we have the right role for you!

Position Overview

Autodesk is seeking an enthusiastic and customer-focused manager for the card and expense program within the PPO (Purchasing, Program and Operations) department. This dynamic role will manage all aspects of the global expense card program and platforms and support additional departmental needs as required. This position will play a critical role in ensuring effective use, compliance, and strategic alignment of the card programs with the company's financial and operational goals.

The Global Card Operations Manager manages a global team of cards and Concur administrators who oversee day-to-day expense related activities. Specifically, the Manager will be responsible for global programs such as Individual Corporate Cards, Purchasing Cards, Fleet Cards and may assist CTA or other card-related activities. The Global Card Operations Manager will also oversee global Concur Expense, expense report auditing, Autodesk’s Expense Reimbursement Policy, any training related to expenses, and will set the strategic direction of the team and program

This position reports to the Director of Purchasing Operations.

Responsibilities

• Provide card-related customer service to cardholders and their managers, including prompt responses to cardholders on Procurement Case Management system

• Open and track individual card accounts Manage the expense training course for card applicants

• Terminate accounts and process card maintenance

• Address fraud alerts/referral management, as well as facilitating the escalation process related to delinquent card holders

• Expense report auditing for PTP and coordinating with Internal Audit when appropriate

• Manage the card audit process Reconciliations of bank statement submissions to AP monthly

• Accounting certification of outstanding card balances

• Builds and maintains relationships with internal customers as well as strategic partners and vendors including Concur and the banks

• Resolve service issues in partnership with card suppliers (e.g., US Bank, Citibank, China Merchant Bank)

• Implement card programs for new entities or newly acquired company

• Continuously seek opportunities to improve card program efficiency and effectiveness by leading initiatives to integrate new technologies and solutions to enhance card program performance

• Monitor and analyze card program data to identify trends, opportunities, and areas for improvement and drive strategic decisions and program enhancements

Minimum Qualifications

• Minimum of 2 years’ experience managing a team

• Minimum of 5 years knowledge of Concur Expense and other Concur technical skills necessary to give continued support to internal clients, as well as knowledge in Oversight Audit, Ariba and accounting systems SAP and Blackline

• Demonstrated skills in commercial cards system such as CitiManager and US Bank Access Online

• Minimum of 5 years’ experience administering all aspects of a global T&E and procurement card program including migration projects

• Minimum of 2 years accounts payable experience

• Highly developed business, customer service, and communications skills

• Intermediate or advanced knowledge of Microsoft software such as Excel, Word and PowerPoint

• Experience with common business intelligence tools (e.g., PowerBI, Cognos), as well as leveraging the data within those tools to provide information-rich reports

• Knowledgeable with multiple automations tools is highly preferred (Alteryx, Smartsheet, PowerAutomate, PowerBI)

• Ability to remain customer focused under pressure while dealing with changing priorities and timeline

Education and Experience

• Excellent English language and interpersonal skills

• BA or equivalent experience

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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