Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
We are a team of dedicated analysts passionate about protecting our partners, customers, and our business from unauthorized account access and fraudulent behavior. We monitor account and supply partner listing activity to identify high risk behavior and take decisive action to keep our customers secure. This role requires flexibility in adapting your approach as circumstances change. As Fraud never stops, neither do we.
We are a global operations team with analysts in both the US and EU providing 24x7 coverage and scheduling flexibility is needed in this role. Our team values diverse strengths and recognizes the importance of individual contributions. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to excel in the dynamic travel industry, this is the job for you.
What You’ll Do:
- Your core function is to support multiple real-time work queues and out of queue monitoring tasks, making independent and accurate decisions on high-risk behaviors across Expedia Group accounts and supply partners
- Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
- Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
- Maintain up to date knowledge of the account and supplier risk space
- Suggest changes to policies and procedures which enhance effectiveness of the team
- You may participate in initiatives to identify improvements in tools and processes
- You may execute basic query language functionality, allowing to modify, troubleshoot, and execute database queries across various reporting tools
- Respond to and resolve inbound customer and partner escalations
- May be required to support business continuity emergencies, as requested by leadership
- Experience in eCommerce, risk, KYC, or online fraud prevention experience is mandatory
- Proven capacity for analytical thought
- Experience with SQL/QueryBook/Redshift/Qubole/Splunk is desirable; ability to learn such data mining tools is essential
- Fluent in English, both verbal and written
- Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties
- Possess a high degree of self-motivation and strive for improvement both in yourself and those around you
- Flexibility to adapt and able to handle multiple assignments while working independently
- Love working as a part of a creative, adaptable team within an evolving area of the company
- Requires shift work, including weekends, potentially non-business hours and holidays
- Hybrid work offered post training. Requires in office presence during initial 3 months of Training and ramp-up phase
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Why Expedia Group? Expedia Group powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a... Read more
