What Autodesk Has to Offer: Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Requisition ID #
Position overview
Autodesk's Digital Employee Experience (DEX) team seeks an experienced and results-driven Senior Manager, Content Experience Design and Knowledge Strategy, who will manage and lead a team of content designers and strategists, and who will work across internal teams to define a knowledge strategy. Reporting to the Director of Digital Employee Experience, this role is instrumental in driving innovation in product content design, conversation design for AI-powered assistants, and knowledge management so we can deliver a world-class experience that empowers all Autodeskers to shape the world and their future.
You will collaborate with cross-functional partners within our product team and across internal organizations to deliver and scale a knowledge and content strategy across a connected network of products, platforms, and services. As an empathetic and human-centered leader, they will bring thought leadership and strategic focus that enable teams to design and build with clarity, consistency, and inclusivity.
Preference for candidates in San Francisco, PT zone or in Novi, Michigan. This is a hybrid/remote role for those near the office or possibility for remote for other locations within PT zone.
Responsibilities
Lead the team responsible for content experience design and knowledge management for Autodesk’s enterprise employee and IT services
Manage, coach, and develop a team of senior content designers, content strategists, and conversation designers to deliver high-quality content experiences that meet employees’ and stakeholders’ needs and that align with business objectives
Lead the creation and implementation of a scalable knowledge management strategy, collaborate across an ecosystem of internal content creators and platforms, and represent knowledge management as a strategic capability
Lead content strategy for conversational design experiences and improved processes for generative AI-driven content development and delivery across multiple platforms
Be accountable for the design, delivery and management of clear, concise user interface language and in-product messaging for DEX web, mobile, and chat platforms
Cultivate a culture of data-driven decision making and provide suggestions on how to measure the impact of content efforts
Help the team balance tactical and strategic priorities, ensuring that content guidelines and processes are consistently used to maximum impact in the development of experiences
Collaborate as an equal thought partner with engineering, product, and business leaders to roll out complex, cross-organizational content and knowledge initiatives, including the requisite change management for our users
Build credibility, trust, and authority across a network of diverse internal stakeholders, including IT, human resources, legal, and communications, and advocate for content design and knowledge strategy as drivers of successful outcomes
Serve as a key resource within the organization, effectively communicating with stakeholders about content experience design and knowledge strategy processes and outcomes
Minimum Qualifications
8+ years in content design for user experience/product design projects, across web and mobile platforms in a fast-paced and cross-functional design environment, preferably with 3+ years' experience working in, or with, tech companies
5+ years managing senior content design or knowledge strategy teams to achieve their best performance in the development and successful shipment of high-quality products
Comprehensive understanding of the full spectrum of content lifecycle and skills across all phases, including discovery, creation, review, verification, maintenance, and archiving
Solid negotiation and consensus-building abilities needed to gain cross-discipline alignment to enable and execute large, complex initiatives
Demonstrated ability to align big-picture design thinking with business goals to provide teams with frameworks and guidelines for successful execution
Demonstrated experience in visual storytelling, with exceptional communication and presentation skills, including the ability to effectively convey both large-scale ideas and detailed nuance across various levels, functions, and stakeholders
Portfolio that demonstrates expertise with knowledge management, content design and conversation design, and data-driven decision making
Ability to create clarity when project requirements are agile, and rapidly and constantly evolving
Preferred Qualifications
Proficiency or certification in knowledge-centered service methodologies
Experience with internal product experiences and internal support environments
Understanding of LLMs and their application particularly with conversational interfaces and conversation design, and experience using generative AI in content development
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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