What you get to do in this role: 

• Coordinate and track team’s deliverables, with focus on accurate timelines and quality deliverables 

• Collaborate with key business stakeholders, IT, external partners and third-party software vendors to implement effective and resilient solutions 

• Take complete ownership of the business deliverables 

• Work to reduce cycle time and help improve productivity and delivery of the IT development team 

• Partner with the global business owners to address needs and drive consistency across all teams globally 

• Discuss functional and the solution aspects of a project effectively with IT development. Able to understand and evaluate the challenges quickly 

• Participate, influence and drive cross-functional projects that impact the CSS organization 

• Coordinate the Regression and User acceptance testing with the users 

• Manage multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests 

• Proactively refine upstream solutions to avoid downstream business or IT process and data issues 

• Undertake post-implementation business support and troubleshoot and resolve systems issues working with the IT support team 

To be successful in this role you have:

• Experience as a business analyst in the enterprise support and services area 

• Strong business partnership experience is preferred, with proven track record of successfully driving cross-functional initiatives, enhancements and support issues 

• Good communications 

• Strong teamwork and interpersonal skills 

• Partnership with business partners is key 

• Experience with third party software experience related to CRM 

Basic Qualifications:

• 2+ years of business analyst experience of which both years are mainly in business analysis with a focus on gathering requirements, solution design and tracking execution 
• Exposure to CRM / help desk / case management system is a must 

JV20
#SupportOps

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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