Job Description
ABOUT YOUR ROLE :
The (Sr.) Workforce Support Specialist will directly provide employees and leaders with day to day HR workforce support. S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in the region. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region
YOUR RESPONSIBILITIES WILL INCLUDE:
- Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).
- Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.
- Assist HR workforce support leadership regarding policy reviews, policy
- improvements, training opportunities etc.
- Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.
- Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
- Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
- Support key projects focused on new process or capability development/enhancement.
Qualifications
- Bachelor’s degree in Human Resources, Business, or related field required
- The role will require occasional travel to various manufacturing sites across the region.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities/cases at once, knowing when to reach out for support and escalate as needed.
- Ability to develop and maintain positive relationships with employees, functional leaders, local labor unions, local government and other stakeholders.
- Thorough understanding of human resources and labor relations principles, practices, and procedures.
- Ability to successfully use digital case management and workflow management tools to
Additional Information
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
